Report received
Send your complaint with your booking number, date and a short explanation to our customer service.
Complaints handling
Not satisfied? We'll resolve it carefully
A reliable parking service is transparent, even when something hasn't gone well. This page shows you how to file a complaint and what you can expect from us.
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How we handle your report
Booking review
We review the planning, handover, communication and any particulars surrounding your trip.
Personal response
You receive a substantive reply with an explanation, solution or next step.
Recording improvements
Where needed, we adjust our instructions or working methods to prevent recurrence.
What to include?
So we can help you faster
- Booking number
- Departure and return date
- Licence plate
- Short description of the situation
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