Frequently asked questions about parking at Schiphol

Go to the Book page, choose your departure and return dates with times, then fill in your licence plate, vehicle and contact details in the booking form. After completing it, you'll receive a confirmation by email.

The agreement comes into effect as soon as your booking is confirmed, or as soon as you actually hand over your car to us. The confirmation email is your proof of booking.

Usually within one minute of completing your booking, straight to your inbox. Haven't received an email? Check your spam folder or get in touch with us.

The price depends on your travel dates and the chosen service. On the Rates page and in the booking form, you'll see the current all-in rate straight away, including VAT and with no hidden costs.

The rate is all-in for the booked period. Under our terms, waiting time, night surcharges, an extended parking period or urgent trips may be invoiced separately. Extra options such as washing or refuelling are confirmed in advance by email together with the cost.

Yes, enter a valid discount code in the booking form before completing your booking.

No, you can book without an account. Via Login in the menu, if you have an account, you can view your bookings.

Yes, you can cancel or change your booking free of charge up to 24 hours before the agreed departure time.

Log in via Login in the menu, or contact us via 085 12 34 56 78 or info@airportparkingservice.nl. Keep your booking number at hand.

Let us know as soon as possible. An extended parking period will be charged additionally according to the applicable rate.

You drive straight to the departure hall. Our driver takes over your car there and parks it on our secured premises. When you return, your car is ready for you again at the terminal.

At the handover point between departure hall 2 and 3: Tussen vertrekhal 2 en 3, Evert van de Beekstraat, 1118 CP Schiphol.

Plan the handover well before your flight's check-in, so you can then calmly head on to the check-in desk and security. Read more on the 'How early at Schiphol' page.

Call us as soon as you've collected your luggage via 085 12 34 56 78. We will then bring your car to the agreed location.

Only as far as necessary: between the handover point, the parking location and the drop-off location. You give permission for this when booking.

You park your car yourself on our premises. The shuttle then takes you to the terminal.

With valet, you drop off your car directly at the departure hall and don't need to walk with your luggage. With shuttle, you park the car yourself and travel to and from the terminal by shuttle.

We take delays into account. Call us after landing as soon as you have your luggage, and we'll plan the return of your car or the shuttle pickup accordingly.

Yes, we are reachable 24 hours a day, 7 days a week via 085 12 34 56 78, including via WhatsApp.

Traffic congestion, strikes, weather conditions, airport measures and technical faults are considered force majeure. We are not liable for these, but we're happy to think along with you.

Yes. Your car is parked on fenced premises with 24/7 camera surveillance, and we have space for 900 cars.

Yes. On receipt and delivery, we may record photos, videos, the mileage and an inspection report. These serve as evidence in case of any damage.

Remove valuables from the car. Anything you leave behind remains at your own risk.

You must be authorised to hand over the car to us, and the car must be insured and technically safe.

We are not liable for charge status, software updates, battery wear or loss of range. Would you like your car charged? Request this as an extra option; we will confirm it by email.

Report damage immediately upon delivery, or in writing within 24 hours at the latest. Only have the car repaired after we've had the chance to investigate the damage.

Only for direct damage demonstrably caused by us, up to the amount paid out by the insurance. Consequential damage, such as missed flights, hotel costs or replacement transport, is not covered.

Fines caused by our staff are paid by us. Other fines remain your responsibility.

Send your complaint in writing with your booking number and a short explanation to info@airportparkingservice.nl. We investigate the complaint and give you a personal response.

We process your personal data in accordance with the GDPR, solely to carry out your booking and to stay in contact with you. Camera footage is used for security and as evidence.